Relations avec les clients @ Neutroplast

Know-How, Creativity and Empathy

At Neutroplast, the Sales Team is bound by one rule: place yourself at the customers perspective and always search for the best way to fulfil their guidelines. The result is that, in most cases, Neutroplast acts as a packaging consultant, a source of knowledge that helps buyers Purchases Department on the development or updating of their product lines. In essence, we provide a deep packaging customer service, where, as a starting point, win/win situations are the objective we strive for. Taking customers’ requirements into account, be it in the form of standardized solutions, be it through custom made developments, is where we excel. Furthermore, where there is the necessity for out of the ordinary investments, they are usually subject to partnership agreements, according to the project’s characteristics. Nevertheless, our way to conduct business focuses on three core skills: Know-How, Creativity and Empathy.  

Without a deep knowledge of the processes where our packaging will be used, we wouldn’t be able to adapt it to existing product lines or, on the other end of the spectrum, allow us to design a new packaging for your product specifications. Understanding customer’s guidelines is, therefore, of the utmost importance, but, also, knowing how to be an agent of innovation for your company. This requires going an extra mile, one of creativity, to improve your own ideas with our packaging expertise.

In most situations, we act as an extension of your needs on packaging, which is why customer relations are prized above else at Neutroplast. We know we will serve you better by combining our knowledge with your own and by offering the right answers for your product needs. This is a process which, in essence, is a relationship we advance every time you interact with us through commercial relations, personal contacts at industry events, our newsletters or on our website and social media.

Connecting through Knowledge

We are well aware that our packaging will be a part of your product, which means we need to have an extensive knowledge of your own industry, your legal requirements and your competition. Our sales team embodies that facet of business, acting as a resourceful and accurate source of information that will further drive your business. Naturally, our Sales Team and Sales Development Representatives are a touching point you should use when searching for improvements to your product lines, developing new products or looking to increase the market performance of your product.

In sum, you know Neutroplast for being devoted to improving your products, through our own product quality and international compliance, but you should also be aware we can be a market driving force for a significant part of your product: packaging.

Discover what we can do for your company; we are waiting for you!