The concept of Quality is broad and has varied over time. It is usually defined as a set of properties and characteristics, attributed to a product or service, which provide it with the ability to meet customer needs.
With the evolution of the concept of quality and the perception of its importance in the strategic positioning of the company in the market, the need for Quality to be transversal arises, where it not only meets the demands and needs of external customers, but also the satisfaction of all departments, as internal customers. It has therefore application to all levels and areas of the company, in a perspective of participation and continuous improvement.
Quality has to be seen as a matter of organizational culture and strategy, and not just as a step in the production process.
It is often mistakenly thought that quality management is only about ensuring the quality control of products. However, it is not just that.
Quality management allows you to improve your organization's capacity and also to improve its profitability, i.e. to do better, faster, and at lower costs. Often doing it right the first time.
In Quality Management there is a fundamental premise: the costs of "non-quality" (defects, corrections, lost customers, etc.) are much higher than the costs of developing processes that produce high-quality products.
Making a product, even if it has a high level of quality and customer satisfaction, is not enough. The cost of achieving these goals must be carefully checked so that, in the long run, the effect of quality costs on the company's business is as desired.
Process control is therefore of utmost importance, to achieve product quality without waste and inefficiencies. Only this way we have a sustainable process, with greater customer satisfaction and greater profit for the company.
It is to have the ability to meet the requirements, but more than that, the ability to continue to do so over time, that is, to ensure the long-term health of the organization, allowing it to survive and thrive in the market.
This is the thought based on Sustainable Quality, where the focus becomes the sustainability of the company.