Neutroplast Data Analysis: Finetuning Customer Experience
As you might know, from previous news from us, 2020 was a year of deep investment for Neutroplast. Following that initiative, we are now on the process of finetuning customer experience. The way that comes to fruition isn’t solely connected to the personal approach you know us for. As a matter of fact, data analysis and informed decision making is the path we want you to feel our focus on your projects.
Building upon already collected data from our earlier systems, now expanded and more thorough, we have designed an array of performance indicators that spans through all our departments. Diverse aspects of our activity, like the quality and speed of our replies, productive performance and product quality, waste produced, energy consumed or staff motivation and performance, have been integrated in a global analysis system that focus on data quality and indicator accuracy and purpose, to provide you, our customer, with a better and evolving customer experience.
The upgrades to our facilities and machinery are, thus, intertwined with high performance, reliable, accurate and on-demand indicators. The end result is a customer experience that allows for our customers to not only purchase high quality packaging and medical devices, but to also have quick access and solid knowledge over the processes of its production.
The power of intelligence, recorded data and sectorial know-how
The uses of solid data analysis are many, even more so on a high-performance business, like pharmaceutical plastic packaging production. While some of this employing of intelligence and recorded data is fundamental, but very straight-forward, like calculating production, energy and waste ratios, there are improvements that need a different approach. At Neutroplast, due to the massive amounts of data produced, we use specialized software to filter out the noise and establish alerts, which is integrated with powerful data analysis tools. The result has been one of learning and quick adaptation to circumstances, while at the same time, the system allows us to prevent issues throughout processes and predict the outcomes of our actions.
We have a firm belief that we are paving the way for leaner, more efficient production, built upon data analysis. The outcome of these policies are better products for your product lines and a more knowledgeable customer experience. Contact us today, at neutroplast@neutroplast.com, to get to know how we can change the way you perceive your products packaging.